Return policy

Preamble :

Our policy lasts 14 days. If 14 days have passed since your purchase, we will not

Unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as

you received it. It should also preferably be in the original packaging.

The above stated admission will be different if your item is defective or

damaged upon receipt of the package, in this case, please follow the procedure described

in the section concerning exchanges (below)

Section 1 - Refunds (if applicable)

:

Once your return is received and inspected, we will send you an email to notify you

that we have received your returned item. We will also notify you of

the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will be issued.

automatically applied to your credit card or original payment method,

within a certain time frame.

Section 2 - Late or late refunds

missing (if applicable):

If you haven't received a refund yet, check your account again

banking.

Then contact your credit card company, it may take some time

time before your refund is officially posted.

Then contact your bank. There is often some processing time before a

refund is not posted.

If you've done all of this and you still have not received your refund,

Please contact us at contact@shaalom.comSection 3 - Sale Items (if applicable):

Only regular priced items may be refunded, unfortunately items

on sale cannot be refunded.

Section 4 - Exchange (if applicable):

We only replace items if they are defective and/or damaged. If you

need to exchange it for the same item, email us at:

contact@shaalom.com

In this email, we invite you to attach the order number (or a

copy of the invoice) and proof (a photo or video of the defective items

and/or damaged) and send your item to the address indicated on the packaging of

your package.

Section 5 - Delivery:

To return your product, you must send us an email:

contact@shaalom.com

Customer address

You will be responsible for paying your own shipping costs for returning your

item. Shipping costs are non-refundable. If you receive a

refund, return shipping costs will be deducted from your refund.

Depending on where you live, the time it may take for the exchanged product to reach you

arrives may vary. (24 to 37 business days)If you are shipping an item over €75, you should consider using a service

trackable shipping or purchase shipping insurance. We do not guarantee

not that we will receive your returned item.